Email Reference Transactions Reveal Unique Patterns about End-User Information Seeking Behaviour and Librarians’ Responses in Academic and Public Libraries Outside the U.S. and Canada. A Review of: Olszewski, L., & Rumbaugh, P. (2010). An international comparison of virtual reference services. Reference & User Services Quarterly, 49(4), 360-368.

Email Reference Transactions Reveal Unique Patterns about End-User Information Seeking Behaviour and Librarians’ Responses in Academic and Public Libraries Outside the U.S. and Canada. A Review of: Olszewski, L., & Rumbaugh, P. (2010). An international comparison of virtual reference services. Reference & User Services Quarterly, 49(4), 360-368.

<b>Objective</b> – To investigate and compare the nature of e-mail reference services in academic and public libraries outside the United States.<br><b>Design</b> – Longitudinal comparative study. <br><b>Setting</b> – A total of 23 academic and public...

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Bibliographic Details
Main Author: Giovanna Badia
Format: Article
Language:English
Published: University of Alberta 2012-03-01
Series:Evidence Based Library and Information Practice
Subjects:
QuestionPoint
virtual reference
academic libraries
public libraries
Online Access:http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/12354/13261

Internet

http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/12354/13261

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