“Air rage”: A systematic review of research on disruptive airline passenger behaviour 1985-2020
Purpose: Disruptive airline passenger behaviour (DAPB), i.e. “air rage”, has an adverse impact on crew and passenger well-being and is costly to manage and prevent. Given recent changes in airport management, aircraft design, air traffic volume and behavioural norms this review summaries research fi...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
OmniaScience
2020-06-01
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| Series: | Journal of Airline and Airport Management |
| Subjects: | |
| Online Access: | http://www.jairm.org/index.php/jairm/article/view/156 |