Identifying Customer Expectations is Key to Evidence Based Service Delivery
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Alberta
2010-03-01
|
| Series: | Evidence Based Library and Information Practice |
| Online Access: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/7148/6431 |