Protocol: a multi-level intervention program to reduce stress in 9-1-1 telecommunicators

Protocol: a multi-level intervention program to reduce stress in 9-1-1 telecommunicators

Abstract Background Nationwide, emergency response systems depend on 9-1-1 telecommunicators to prioritize, triage, and dispatch assistance to those in distress. 9-1-1 call center telecommunicators (TCs) are challenged by acute and chronic workplace stressors: tense interactions with citizen callers...

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Bibliographic Details
Main Authors: Hendrika Meischke, Michelle Lilly, Randal Beaton, Rebecca Calhoun, Ann Tu, Scott Stangenes, Ian Painter, Debra Revere, Janet Baseman
Format: Article
Language:English
Published: BMC 2018-05-01
Series:BMC Public Health
Subjects:
9-1-1 dispatcher
Emergency medical services
Mindfulness
Stress reduction
Online Access:http://link.springer.com/article/10.1186/s12889-018-5471-0

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