Formation of a new administrative services’ delivery system in the conditions of decentralization

• Main Author: Т. V. Mаmаtоva
• Format: Article
• Language: Russian
• Published: Grani 2015-03-01
• Series: Aspekti Publìčnogo Upravlìnnâ
• Subjects: адміністративна послуга, децентралізація, надання адміністра- тивної послуги, об’єднання громад, орган місцевого самоврядування, публічна по- слуга, центр надання адміністративних послуг, ЦНАП
• Online Access: https://aspects.org.ua/index.php/journal/article/view/154

The paper summarizes the results of the administrative services’ delivery quality evaluation study of the residents of Ukraine. The basic principles of public services’ delivery are considered: transparency; customers’ involvement; customer satisfaction; availability. Four priorities of a new administrative services delivery system’s formation in the conditions of decentralization are defined and characterized: integrated «Transparent Office»’s creation as the Center of administrative services’ delivery in the new united communities’ centers; integrated Center of administrative services’ delivery in the new united communities’ centers’ organization on the basis of quality management; electronic services’ development in the area of administrative services; formation of a complex control system in the area of administrative services. The list of a new administrative services delivery system’s formation in the conditions of decentralization in Ukraine critical factors’ is proposed.