Formation of a new administrative services’ delivery system in the conditions of decentralization
The paper summarizes the results of the administrative services’ delivery quality evaluation study of the residents of Ukraine. The basic principles of public services’ delivery are considered: transparency; customers’ involvement; customer satisfaction; availability. Four priorities of a new admini...
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| Format: | Article |
| Language: | Russian |
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Grani
2015-03-01
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| Series: | Aspekti Publìčnogo Upravlìnnâ |
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| Online Access: | https://aspects.org.ua/index.php/journal/article/view/154 |