IT Ticket Classification: The Simpler, the Better
Recently, automatic classification of IT tickets has gained notable attention due to the increasing complexity of IT services deployed in enterprises. There are multiple discussions and no general opinion in the research and practitioners' community on the design of IT ticket classification tas...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
IEEE
2020-01-01
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| Series: | IEEE Access |
| Subjects: | |
| Online Access: | https://ieeexplore.ieee.org/document/9234428/ |