Student Satisfaction and Persistence: Imperative Features for Retention in Open and Distance Learning

Student Satisfaction and Persistence: Imperative Features for Retention in Open and Distance Learning

This paper examines the elements of overall service quality as evidence for student satisfaction in an open and distance learning mode. It aims mainly at assessing the implementation and utilization of services as expected and experienced by students. The paper also explores the links between satisf...

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Bibliographic Details
Main Author: Maximus Gorky Sembiring
Format: Article
Language:English
Published: Emerald Publishing 2015-06-01
Series:AAOU Journal
Subjects:
service quality
persistence
retention
importance performance analysis
customer satisfaction index
structural equation model
Online Access:https://www.emerald.com/insight/content/doi/10.1108/AAOUJ-10-01-2015-B002/full/pdf?title=student-satisfaction-and-persistence-imperative-features-for-retention-in-open-and-distance-learning

Internet

https://www.emerald.com/insight/content/doi/10.1108/AAOUJ-10-01-2015-B002/full/pdf?title=student-satisfaction-and-persistence-imperative-features-for-retention-in-open-and-distance-learning

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