Collecting Virtual Reference Statistics with an IM Chat-Bot

Collecting Virtual Reference Statistics with an IM Chat-Bot

A perennial problem in libraries is capturing accurate statistics. This article addresses this problem with the creative use of Web 2.0 tools: Meebo and AOL Instant Messenger. It describes the development and implementation of an instant messaging "stat-bot" that prompts staff to record vi...

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Bibliographic Details
Main Author: Mason R.K. Hall
Format: Article
Language:English
Published: Code4Lib 2008-06-01
Series:Code4Lib Journal
Online Access:http://journal.code4lib.org/articles/85
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spelling doaj-af298169e78c417f9555533a569dc6112020-11-25T02:34:40ZengCode4LibCode4Lib Journal1940-57582008-06-01385Collecting Virtual Reference Statistics with an IM Chat-BotMason R.K. HallA perennial problem in libraries is capturing accurate statistics. This article addresses this problem with the creative use of Web 2.0 tools: Meebo and AOL Instant Messenger. It describes the development and implementation of an instant messaging "stat-bot" that prompts staff to record virtual reference statistics via IM. Step-by-step guidelines and the perl script are provided.http://journal.code4lib.org/articles/85
collection DOAJ
language English
format Article
sources DOAJ
author Mason R.K. Hall
spellingShingle Mason R.K. Hall
Collecting Virtual Reference Statistics with an IM Chat-Bot
Code4Lib Journal
author_facet Mason R.K. Hall
author_sort Mason R.K. Hall
title Collecting Virtual Reference Statistics with an IM Chat-Bot
title_short Collecting Virtual Reference Statistics with an IM Chat-Bot
title_full Collecting Virtual Reference Statistics with an IM Chat-Bot
title_fullStr Collecting Virtual Reference Statistics with an IM Chat-Bot
title_full_unstemmed Collecting Virtual Reference Statistics with an IM Chat-Bot
title_sort collecting virtual reference statistics with an im chat-bot
publisher Code4Lib
series Code4Lib Journal
issn 1940-5758
publishDate 2008-06-01
description A perennial problem in libraries is capturing accurate statistics. This article addresses this problem with the creative use of Web 2.0 tools: Meebo and AOL Instant Messenger. It describes the development and implementation of an instant messaging "stat-bot" that prompts staff to record virtual reference statistics via IM. Step-by-step guidelines and the perl script are provided.
url http://journal.code4lib.org/articles/85
work_keys_str_mv AT masonrkhall collectingvirtualreferencestatisticswithanimchatbot
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