Using a Prompt Sheet to Improve the Reference Interview in a Health Telephone Helpline Service
Objective - The study examined whether a prompt sheet improved the reference interview process for health information advisers working at NHS Direct, a 24 hour telephone helpline that provides confidential health care advice for the public in England. Method - A randomised control trial was cond...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Alberta
2007-09-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/269 |