Optimization of Agent-User Matching Process Using A Machine Learning Algorithms
Contemporary dynamic market conditions are characterized by high levels of competition. Businesses are forced to make continuous changes in order to maintain a high level of customer’s satisfaction. Contact centers are part of the global economy and a key channel for communication with customers. Ac...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
UIKTEN
2020-02-01
|
| Series: | TEM Journal |
| Subjects: | |
| Online Access: | http://www.temjournal.com/content/91/TEMJournalFebruary2020_158_163.pdf |