Dimensions of brand values as a determinant of consumer loyalty

For years the brand is in the focus of the marketing activities of many companies. Brand management is an area of growing importance for today's market. The brand is singled out as an excellent means for the creation of customer loyalty and maintaining consumer interest for a specific product/s...

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Bibliographic Details
Main Author: Ognjanović Jasmina
Format: Article
Language:English
Published: University Dzon Nezbit 2017-01-01
Series:Megatrend Revija
Subjects:
Online Access:http://scindeks-clanci.ceon.rs/data/pdf/1820-3159/2017/1820-31591702239O.pdf
Description
Summary:For years the brand is in the focus of the marketing activities of many companies. Brand management is an area of growing importance for today's market. The brand is singled out as an excellent means for the creation of customer loyalty and maintaining consumer interest for a specific product/service in the long term. In this paper the brand has been analyzed through the dimensions of brand values such as understanding a brand, the comparative advantage of a brand, interpersonal relations and the history of a brand. The main objective of this research is to examine the interdependence between the dimensions of brand value and customer loyalty. Based on the processed data and obtained results, it can be concluded that manufacturers of brand have to take a different marketing activities to make a long-term impression in the minds of consumers in providing a high level of customer satisfaction and loyalty.
ISSN:1820-3159