The Role of Corporate Social Responsibility and Corporate Image in Times of Crisis: The Mediating Role of Customer Trust

The Role of Corporate Social Responsibility and Corporate Image in Times of Crisis: The Mediating Role of Customer Trust

The purpose of this research is to empirically examine relationships between a multi-dimensional set of corporate social responsibility (CSR) initiatives, numerous dimensions of customer trust, and corporate image in an emerging economy. It also analyzes the mediating effect of customer trust on the...

Full description

Bibliographic Details
Main Authors:	Chih-Cheng Chen, Asif Khan, Tanaporn Hongsuchon, Athapol Ruangkanjanases, Yen-Tzu Chen, Ornlatcha Sivarak, Shih-Chih Chen
Format:	Article
Language:	English
Published:	MDPI AG 2021-08-01
Series:	International Journal of Environmental Research and Public Health
Subjects:	corporate social responsibility multi-dimensional CSR corporate image customer trust emerging economy times of crisis
Online Access:	https://www.mdpi.com/1660-4601/18/16/8275

Similar Items

The effect of corporate social responsibility towards customer loyalty: the role of trust, c-c identification, and customer satisfaction
by: Rizal E Halim, et al.
Published: (2017-09-01)

Antecedents of Corporate Reputation in the Hotel Industry: The Moderating Role of Transparency
by: Sung-Bum Kim, et al.
Published: (2017-06-01)

Influence of Corporate Social Responsibility on Customer Loyalty with Regard to the Role of Customer Trust and Satisfaction as Mediators
by: Saeid Saeida Ardakani
Published: (2016-04-01)

Effects of Service Quality, Corporate Image, and Customer Trust on the Corporate Reputation of Airlines
by: HakJun Song, et al.
Published: (2019-06-01)

Corporate Brand Trust as a Mediator in the Relationship between Consumer Perception of CSR, Corporate Hypocrisy, and Corporate Reputation
by: Hanna Kim, et al.
Published: (2015-03-01)

The effect of corporate social responsibility on customer trust and purchase intention with emphasis on the mediator role of customer satisfaction
by: عباس عباسی, et al.
Published: (2017-02-01)

The Mediating of Institutional Trust on Corporate Image and Customer Trust in Iraqi Banking Sector
by: Hamid Mohsin Jadah, et al.
Published: (2021-03-01)

Authenticity as a corporate social responsibility platform for building customer loyalty
by: Sri Gunawan, et al.
Published: (2020-01-01)

The multiple mediation roles of trust and satisfaction in the effect of perceived corporate social responsibility on loyalty
by: Abdullah Uslu, et al.
Published: (2021-03-01)

CORPORATE SOCIAL RESPONSIBILITY: KONSEKUENSI PRAKTIK DAN HUBUNGANNYA DENGAN CORPORATE IMAGE DAN LOYALITAS PELANGGAN
by: Fatik Rahayu, et al.
Published: (2020-01-01)

Corporate Social Responsibility and its effects on Brand Trust
by: Barnes, Aimie-Jade
Published: (2011)

Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? Evidence from the Saudi banking sector
by: Shumookh Abdul Aziz Al-Ghamdi, et al.
Published: (2019-01-01)

Modified Pyramid of CSR for Corporate Image and Customer Loyalty: Focusing on the Moderating Role of the CSR Experience
by: Seojin Stacey Lee, et al.
Published: (2019-08-01)

ANALISIS CORPORATE SOCIAL RESPONSIBILITY, LOYALITAS NASABAH, CORPORATE IMAGE DAN KEPUASAN NASABAH PADA PERBANKAN SYARIAH
by: Fetria Eka Yudiana, et al.
Published: (2016-07-01)

Moderating influence of corporate social responsibility on organizational performance of brewing transnational corporation
by: Olufemi Akinbola, et al.
Published: (2017-01-01)

Corporate social responsibility and loyalty: Intervening influence of customer satisfaction and trust
by: Muzammal Ilyas Sindhu, et al.
Published: (2017-01-01)

The Mediating Role of Satisfaction: Life Insurance Customers’ Perspective (Service Quality, Trust and Image Toward Loyalty)
by: Muhammad Fachmi, et al.
Published: (2020-07-01)

Analysis of Corporate Social Responsibility Execution Effects on Purchase Intention with the Moderating Role of Customer Awareness
by: Qingyu Zhang, et al.
Published: (2021-04-01)

Mediating Effect of Customers’ Trust between the Association of Corporate Social Responsibility and Customers’ Loyalty: An Empirical Investigation from Telecom Sector
by: Sajjad Ahmad Afridi, et al.
Published: (2018-04-01)

Towards a conceptual model of the relationship between corporate trust and corporate reputation
by: Van der Merwe, W.A.J. (Wesselina Andria Johanna)
Published: (2013)

Corporate Social Responsibility and Customer Loyalty in Food Chains—Mediating Role of Customer Satisfaction and Corporate Reputation
by: Waris Ali, et al.
Published: (2021-08-01)

Does CSR Enhance Young Bank Customers’ Satisfaction and Loyalty in a Developing Economy? The Mediating Role of Trust
by: Rabia Rasheed, et al.
Published: (2020-01-01)

An investigation on the effect of advertising corporate social responsibility on building corporate reputation and brand equity
by: Hamid Reza Saeednia, et al.
Published: (2013-04-01)

The Inter Linkage of Corporate Reputation between Corporate Social Responsibility and Financial Performance
by: Muzammal Ilyas Sindhu
Published: (2017-12-01)

Consumer Responses to Corporate Social Responsibility (CSR) in China
by: Lili, Chang, et al.
Published: (2017)

Web Site Presentation of Corporate Social Responsibility towards Customers Trust and Corporate Image
by: Mohamad Hisyam Selamat, et al.
Published: (2016-10-01)

The role of Islamic Corporate Social Responsibility in building corporate image to increase customer loyalty
by: Irmayanti Hasan, et al.
Published: (2021-06-01)

Corporate foundation as a corporate philanthropy tool in the light of research
by: Mateusz Rak
Published: (2020-03-01)

KEPERCAYAAN SEBAGAI MEDIASI HUBUNGAN CORPORATE IMAGE TERHADAP LOYALITAS PELANGGAN MOBIL LOW MPV
by: Iva Nurdiana Nurfarida, et al.
Published: (2017-01-01)

Perception of Corporate Hypocrisy in China: The Roles of Corporate Social Responsibility Implementation and Communication
by: Yiqi Zhao, et al.
Published: (2020-04-01)

Truly Sustainability or Hypocrisy: The Effects of Corporate Sustainable Orientation on Consumers’ Quality Perception and Trust Based on Evidence from China
by: Xiaobei Liang, et al.
Published: (2020-03-01)

ASSESSING CUSTOMER DEMAND AND CUSTOMER SATISFACTION THROUGH SOCIAL AND ENVIRONMENTAL PRACTICES IN THE HOTEL SECTOR OF BANGLADESH
by: Rashed Al KARIM, et al.
Published: (2020-07-01)

Effect of Islamic corporate governance on customer trust: empirical study on Islamic bank
by: Agung Budi Sulistiyo, et al.
Published: (2020-09-01)

Predictors and outcome of customer satisfaction: moderating effect of social trust and corporate social responsibility
by: Sara Javed, et al.
Published: (2021-03-01)

A Conceptual Framework for the Role of Corporate Social Responsibility in Palestinian Firm Performance
by: Mohammed W. A. Saleh, et al.
Published: (2018-12-01)

THE ROLE OF CUSTOMER TRUST IN MEDIATING INFLUENCE OF BRAND IMAGE AND BRAND AWARENESS OF THE PURCHASE INTENTION IN AIRLINE TICKETS ONLINE
by: Arya Krisna Pramudya, et al.
Published: (2018-06-01)

The Moderating Role of Corporate Social Responsibility in the Association of Internal Corporate Governance and Profitability; Evidence from Pakistan
by: Jihai Lu, et al.
Published: (2021-05-01)

Leadership Effects on CSR Employee, Media, Customer, and NGOs
by: Solin HK Ali, et al.
Published: (2020-03-01)

The role of Corporate Governance and Corporate Social Responsibility in Business expansion : The Case of Grameen Bank
by: Hossain, Afif, et al.
Published: (2011)

Consumers’ Responses to Corporate Social Responsibility: The Mediating Role of CSR Authenticity
by: Hajir Afzali, et al.
Published: (2021-02-01)

Cannot write session to /tmp/vufind_sessions/sess_1uraadod2rfv4ign2itejsmkob