Using the view of Business Process Management (BPM) for process improvement in the shipping industry and offshore construction sector: a case study of the Rio Grande (RS) naval pole
Abstract The current study describes the mapping and analysis processes of a company in the Brazilian shipbuilding and offshore construction sectors, according to Business Process Management assumptions. As for methodology, applied research using a case study, where semi-structured interviews were c...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | Portuguese |
| Published: |
Universidade Federal de São Carlos
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| Series: | Gestão & Produção |
| Subjects: | |
| Online Access: | http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2019000400208&lng=en&tlng=en |