Maturity mapping for continuous improvement: A case study of a revenue services institution

Background: Continuous improvement is a topic that organisations sometimes avoid since it identifies areas lacking business excellence. Continuous improvement is possible in organisations that take a holistic approach to managing knowledge, which gives them the ability to continue to innovate and su...

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Bibliographic Details
Main Authors: Mlungisi Mthembu, Tanya du Plessis
Format: Article
Language:English
Published: AOSIS 2018-10-01
Series:South African Journal of Economic and Management Sciences
Subjects:
Online Access:https://sajems.org/index.php/sajems/article/view/2044