QUALITY & CUSTOMER SATISFACTION IN THE MIDST OF THE CORPORATE RESPONSIBILITY OF BANKS
On the saturated market area by the banking service offers, the interest rate isn’t certainly the only factor which determines the customers’ freedom choice between formal and informal because certainly it keeps in touch with the other factors such as the flexibility of loan terms is at stake unders...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Bucharest University of Economic Studies
2013-03-01
|
| Series: | Business Excellence and Management |
| Subjects: | |
| Online Access: | http://beman.ase.ro/no31/3.pdf |