PENINGKATAN KUALITAS CUSTOMER SERVICE TELKOMSEL SURABAYA DENGAN METODE SERVICE QUALITY

PENINGKATAN KUALITAS CUSTOMER SERVICE TELKOMSEL SURABAYA DENGAN METODE SERVICE QUALITY

Service companies and products are well aware of the importance of customer-centered philosophy. This paper starts from the concept of service quality and is evidenced by the gap in it. This service quality concept is an appropriate approach used to determine the difference in value between customer...

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Bibliographic Details
Main Authors: Benedictus Rahardjo, Septianda Angelica, Iviani Winoto, Natasah Bunardi, Elma Cathlin Tangradi
Format: Article
Language:English
Published: Industrial Engineering Department Faculty of Industrial Technology Universitas Ahmad Dahlan 2018-10-01
Series:Spektrum Industri: Jurnal Ilmiah Pengetahuan dan Penerapan Teknik Industri
Subjects:
Service quality
gap
customer
expectation
perceptions
Online Access:http://journal.uad.ac.id/index.php/Spektrum/article/view/11536

Internet

http://journal.uad.ac.id/index.php/Spektrum/article/view/11536

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