“Do You Want to Negotiate with Me?”– Avoiding and Dealing with Conflicts Arising in Conversations with the Young Unemployed

This paper addresses conflict talk in social services. We focus on naturally occurring face-to-face conversations between claimants and personal contact persons in German job centres for young people under the age of 25. Using conversation analysis we identify conflict episodes arising in these conv...

Full description

Bibliographic Details
Main Authors: Daniela Boehringer, Ute Karl
Format: Article
Language:English
Published: Social Work & Society 2015-04-01
Series:Social Work and Society
Subjects:
Online Access:https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/424