Editorial: Visualizing user experience and stories: From customer journeys to patient experience mapping
Patient journey mapping represents a visual approach to documenting and analysing the experiences and stories of patients as they move through healthcare systems. Journey maps can also diagrammatically illustrate how patients interact with other stakeholders, systems and organizations throughout the...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Hong Kong Bao Long Accounting & Secretarial Limited
2020-12-01
|
| Series: | Knowledge Management & E-Learning: An International Journal |
| Subjects: | |
| Online Access: | https://www.kmel-journal.org/ojs/index.php/online-publication/article/view/452 |