With 8D method to excellent quality
RQ: The research aims to establish the suitability of the 8D methodology for complaint settlement, and to identify any resulting improvement in quality.Purpose: Studies that have research the 8D method are scarce in international literature. Consequently, we decided to assess, based on theoretical p...
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| Format: | Article |
| Language: | English |
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Faculty of Organisation Studies, Novo Mesto
2012-10-01
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| Series: | Revija za Univerzalno Odličnost |
| Subjects: | |
| Online Access: | http://www.fos.unm.si/media/pdf/RUO_2012_15_Krajnc_Marjanca.pdf |