Analysis of implementation of ISO 9001:2015 in SME Aldin Natural Home

SME is required to improve their service quality and resource management for giving customer loyalty toward product offered. The ISO 9001 is one of quality management system standard which is approved globally which are frequently communicated thru service quality insurance to solve the matter of in...

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Bibliographic Details
Main Authors: Handayani Naniek Utami, Mustikasari Anita, Hutagalung Sabrina, Monica Baby
Format: Article
Language:English
Published: EDP Sciences 2018-01-01
Series:SHS Web of Conferences
Online Access:https://doi.org/10.1051/shsconf/20184901007