Relationship as a strategy for banks: satisfaction of car dealers with a bank financial service O relacionamento como estratégia das instituições financeiras para a satisfação dos revendedores de automóveis

Relationships between commercial organizations endeavor to develop long lasting, mutually satisfactory ties, where both parties perceive the value of the services inherent in the operations. It is a competitive strategy for excellence in commercial relations. The relationships between a multinationa...

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Bibliographic Details
Main Authors: Edson Roberto Scharf, Eduardo Juan Soriano-Sierra
Format: Article
Language:Portuguese
Published: Emerald Publishing 2008-09-01
Series:REGE Revista de Gestão
Subjects:
Online Access:http://www.revistas.usp.br/rege/article/view/36646