PENGARUH SERVICE PERFORMANCE, KEPUASAN, TRUST DAN KOMITMEN TERHADAP LOYALITAS NASABAH DI BANK SYARI’AH MANDIRI KUDUS
The research is subjected to measure empiric factors that influence on the consumer loyalities in Bank Syari’ah Mandiri (BSM) Kudus. There will be four variables influencing customer loyalities: service performance (serperf), satisfaction, trust and comitment. This reserach is quantitative research...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Institut Agama Islam Negeri (IAIN) Salatiga
2016-01-01
|
| Series: | Inferensi Jurnal Penelitian Sosial Keagamaan |
| Subjects: | |
| Online Access: | http://inferensi.iainsalatiga.ac.id/index.php/inferensi/article/view/331 |