Measuring Sustainable Service Quality of Malaysian Water and Sewerage Companies: A Pilot Study
Objective: The aim of this paper is to evaluate the reliability and validity of the sustainable service quality or SUSSERV instrument prior its implementation to measure service quality and sustainability among the water and sewerage companies. Methodology: The random survey data from thirty ques...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
CSRC Publishing
2017-06-01
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| Series: | Journal of Business and Social Review in Emerging Economies |
| Online Access: | http://publishing.globalcsrc.org/ojs/index.php/jbsee/article/view/25 |