Pengaruh Nilai Pelanggan Kepuasan Terhadap Loyalitas Nasabah Tabungan Perbankan Di Sulawesi Selatan
The concept of service quality%2C consumers satisfaction and service loyalty is related to each other. The correlation between consumers value and loyalty is also effected by product characteristic and its purchasing pattern. If the purchase the purchase constitute a habitual activity%2C the custome...
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| Format: | Article |
| Language: | English |
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Petra Christian University
2007-01-01
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| Series: | Jurnal Manajemen dan Wirausaha |
| Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/16637 |