The Influence of E-Service Quality, and Customer Satisfaction On Go-Send Customer Loyalty In Surabaya

The Influence of E-Service Quality, and Customer Satisfaction On Go-Send Customer Loyalty In Surabaya

The shipping industry is currently one of the vital aspects of industrial business, especially in the current Covid-19 pandemic era. Delivery of goods, both products and foodstuffs, can be done quickly by using courier services that can be accessed through online media such as personal gadgets, name...

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Bibliographic Details
Main Authors: Alexander Wirapraja, Handy Aribowo, Eddy Triswanto Setyoadi
Format: Article
Language:English
Published: Universitas Atma Jaya Yogyakarta 2021-02-01
Series:Indonesian Journal of Information Systems
Subjects:
go-send
e-service quality
customer satisfaction
customer loyalty.
Online Access:https://ojs.uajy.ac.id/index.php/IJIS/article/view/4191

Internet

https://ojs.uajy.ac.id/index.php/IJIS/article/view/4191

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