Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand

Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand

This study aims to investigate patient waiting time in General Practice Clinic and identify the main cause of the problem through patient satisfaction survey. 9,232 Patients were randomly observed and quantitative data such as arrival time and waiting time were recorded. Other 1,200 patients were ra...

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Main Authors: Boonma Apichart, Sethanan Kanchana, Talangkun Sukangkana, Laonapakul Teerawat
Format: Article
Language:English
Published: EDP Sciences 2018-01-01
Series:MATEC Web of Conferences
Online Access:https://www.matec-conferences.org/articles/matecconf/pdf/2018/51/matecconf_iceast2018_01034.pdf
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spelling doaj-97141d7ad15644af8d01389f7776c79e2021-04-02T10:43:21ZengEDP SciencesMATEC Web of Conferences2261-236X2018-01-011920103410.1051/matecconf/201819201034matecconf_iceast2018_01034Patient waiting time and satisfaction in GP clinic at a tertiary hospital in ThailandBoonma ApichartSethanan KanchanaTalangkun SukangkanaLaonapakul TeerawatThis study aims to investigate patient waiting time in General Practice Clinic and identify the main cause of the problem through patient satisfaction survey. 9,232 Patients were randomly observed and quantitative data such as arrival time and waiting time were recorded. Other 1,200 patients were randomly selected for satisfaction survey which is considered as qualitative data. The result indicated that average waiting time of patients was 175.87 minutes with standard deviation of 68.66 minutes. Waiting time at GP clinic appeared to be the longest with an average of 92.9 minutes and standard deviation of 43.4 minutes. Also, based on the obtained data, patients remained positive until their waiting time exceeded 2 hours.https://www.matec-conferences.org/articles/matecconf/pdf/2018/51/matecconf_iceast2018_01034.pdf
collection DOAJ
language English
format Article
sources DOAJ
author Boonma Apichart
Sethanan Kanchana
Talangkun Sukangkana
Laonapakul Teerawat
spellingShingle Boonma Apichart
Sethanan Kanchana
Talangkun Sukangkana
Laonapakul Teerawat
Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand
MATEC Web of Conferences
author_facet Boonma Apichart
Sethanan Kanchana
Talangkun Sukangkana
Laonapakul Teerawat
author_sort Boonma Apichart
title Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand
title_short Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand
title_full Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand
title_fullStr Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand
title_full_unstemmed Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand
title_sort patient waiting time and satisfaction in gp clinic at a tertiary hospital in thailand
publisher EDP Sciences
series MATEC Web of Conferences
issn 2261-236X
publishDate 2018-01-01
description This study aims to investigate patient waiting time in General Practice Clinic and identify the main cause of the problem through patient satisfaction survey. 9,232 Patients were randomly observed and quantitative data such as arrival time and waiting time were recorded. Other 1,200 patients were randomly selected for satisfaction survey which is considered as qualitative data. The result indicated that average waiting time of patients was 175.87 minutes with standard deviation of 68.66 minutes. Waiting time at GP clinic appeared to be the longest with an average of 92.9 minutes and standard deviation of 43.4 minutes. Also, based on the obtained data, patients remained positive until their waiting time exceeded 2 hours.
url https://www.matec-conferences.org/articles/matecconf/pdf/2018/51/matecconf_iceast2018_01034.pdf
work_keys_str_mv AT boonmaapichart patientwaitingtimeandsatisfactioningpclinicatatertiaryhospitalinthailand
AT sethanankanchana patientwaitingtimeandsatisfactioningpclinicatatertiaryhospitalinthailand
AT talangkunsukangkana patientwaitingtimeandsatisfactioningpclinicatatertiaryhospitalinthailand
AT laonapakulteerawat patientwaitingtimeandsatisfactioningpclinicatatertiaryhospitalinthailand
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