Patient waiting time and satisfaction in GP clinic at a tertiary hospital in Thailand

This study aims to investigate patient waiting time in General Practice Clinic and identify the main cause of the problem through patient satisfaction survey. 9,232 Patients were randomly observed and quantitative data such as arrival time and waiting time were recorded. Other 1,200 patients were ra...

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Bibliographic Details
Main Authors: Boonma Apichart, Sethanan Kanchana, Talangkun Sukangkana, Laonapakul Teerawat
Format: Article
Language:English
Published: EDP Sciences 2018-01-01
Series:MATEC Web of Conferences
Online Access:https://www.matec-conferences.org/articles/matecconf/pdf/2018/51/matecconf_iceast2018_01034.pdf