THE DIGITALIZATION OF BANKING IN ISRAEL AND ITS EFFECT ON CUSTOMER SATISFACTION. A QUALITATIVE STUDY FROM THE PERSPECTIVE OF MANAGERS AT TWO ISRAELI BANKS
The evolution of digital technologies has made it necessary for Israel’s banks to reexamine the way they operate. The purpose of the article is to investigate the effects of the Israeli banking industry’s digitalization on customer satisfaction by examining current perceptions among managers employe...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Romanian Foundation for Business Intelligence
2019-12-01
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| Series: | Network Intelligence Studies |
| Subjects: | |
| Online Access: |
http://seaopenresearch.eu/Journals/articles/NIS_14_8.pdf
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