Creation of a Patient-Centered Journey Map to Improve the Patient Experience: A Mixed Methods Approach

Creation of a Patient-Centered Journey Map to Improve the Patient Experience: A Mixed Methods Approach

Objective: To use a mixed methods approach to focus quality improvement efforts to enhance patient experience through human-centered design. Patients and Methods: A mixed method approach began with returned Press Ganey Medical Practice Surveys from a large, multidisciplinary, outpatient medicine pra...

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Bibliographic Details
Main Authors: Lindsey M. Philpot, PhD, MPH, Bushra A. Khokhar, MS, Meredith A. DeZutter, BFA, Conor G. Loftus, MD, Heidi I. Stehr, MBA, Priya Ramar, MPH, Lukas P. Madson, MA, Jon O. Ebbert, MD, MSc
Format: Article
Language:English
Published: Elsevier 2019-12-01
Series:Mayo Clinic Proceedings: Innovations, Quality & Outcomes
Online Access:http://www.sciencedirect.com/science/article/pii/S2542454819300852

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