Creation of a Patient-Centered Journey Map to Improve the Patient Experience: A Mixed Methods Approach
Objective: To use a mixed methods approach to focus quality improvement efforts to enhance patient experience through human-centered design. Patients and Methods: A mixed method approach began with returned Press Ganey Medical Practice Surveys from a large, multidisciplinary, outpatient medicine pra...
Main Authors: | , , , , , , , |
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Format: | Article |
Language: | English |
Published: |
Elsevier
2019-12-01
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Series: | Mayo Clinic Proceedings: Innovations, Quality & Outcomes |
Online Access: | http://www.sciencedirect.com/science/article/pii/S2542454819300852 |