Assessment of Service Quality and Customers’ Satisfaction in Addis Ababa Light Rail Transit
The issue of urban mass transportation is becoming the center of cities' sustainable development and revitalization strategies. Hence, conducting a scientific inquiry into customers' satisfaction and service quality in urban light rail transport is vital to make policies and intervention...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Adama Science and Technology University
2021-05-01
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| Series: | Ethiopian Journal of Science and Sustainable Development |
| Subjects: | |
| Online Access: | https://ejssd.astu.edu.et/index.php/EJSSD/article/view/298 |