Costs and Benefits of ISO9000-based Quality Management Systems to Construction Contractors

ISO9000-based Quality Management Systems(QMSs) have been widely applied by manycontractors with a hope to improve the productquality and hence achieve the desiredobjective of client satisfaction. However,setting up and implementing an ISO9000-based QMS is not without cost. Unless thecontractors can...

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Bibliographic Details
Main Authors: Thomas Ng, Ekambaram Palaneeswaran, Mohan Kumaraswamy
Format: Article
Language:English
Published: UTS ePRESS 2012-11-01
Series:Australasian Journal of Construction Economics and Building
Online Access:https://epress.lib.uts.edu.au/journals/index.php/AJCEB/article/view/3003