A Maturity Model for Higher Education Institutions

The adoption of business process improvement strategies is currently a concern of most organizations. The quest for the benefits of this improvement on resource optimization and the responsiveness of the organizations has raised several proposals for process improvement methodologies. These approac...

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Bibliographic Details
Main Authors: Duarte Duarte, Paula Ventura Martins
Format: Article
Language:English
Published: Research Centre in Tourism, Sustainability and Well-being - CinTurs 2013-03-01
Series:Journal of Spatial and Organizational Dynamics
Subjects:
Online Access:http://www.cieo.pt/journal/J_1/article2.pdf