MOTIVES AND BENEFITS OF ISO 9001 QUALITY MANAGEMENT SYSTEM: AN EMPIRICAL STUDY OF INDIAN SMEs
The present study aims to investigate the motives and benefits of certification to ISO 9001 among Indian SMEs of manufacturing and service sectors. The main objective of this paper is to provide empirical evidence on SMEs’ motivation to pursue ISO 9001 quality management system (QMS) and the benefit...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Associação Brasileira de Engenharia de Produção (ABEPRO)
2016-09-01
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| Series: | Brazilian Journal of Operations & Production Management |
| Subjects: | |
| Online Access: | https://bjopm.emnuvens.com.br/bjopm/article/view/285 |