The Factors Influencing Satisfaction with Public City Transport: A Structural Equation Modelling Approach
Satisfaction is one of the key factors which influences customer loyalty. We assume that the satisfied customer will be willing to use the ssame service provider again. The overall passengers´ satisfaction with public city transport may be affected by the overall service quality. Frequency, punct...
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| Format: | Article |
| Language: | English |
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Tomas Bata University in Zlín
2015-12-01
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| Series: | Journal of Competitiveness |
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| Online Access: | http://www.cjournal.cz/files/203.pdf |