Implementing online patient feedback in a ‘special measures’ acute hospital: A case study using Normalisation Process Theory
Objective Online patient feedback is becoming increasingly prevalent on an international scale. However, limited research has explored how healthcare organisations implement such feedback. This research sought to explore how an acute hospital, recently placed into ‘special measures’ by a regulatory...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2021-04-01
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| Series: | Digital Health |
| Online Access: | https://doi.org/10.1177/20552076211005962 |