THE CLASSIFICATION OF TOTAL QUALITY MANAGEMENT IMPLEMENTATION IN GUEST HOUSES
This study aims to find out and analyze the classification of guest houses based on TQM implementation in Klojen Sub-district, Malang. The analytical method used was cluster analysis with 18 guest houses as the research objects and 22 statements about TQM in the questionnaire. The results showed tha...
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| Format: | Article |
| Language: | English |
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Faculty of Econimics and Business, Universitas Muhammadiyah Malang
2019-08-01
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| Series: | Manajemen Bisnis |
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| Online Access: | http://ejournal.umm.ac.id/index.php/jmb/article/view/9154 |