Call Transcription Methodology for Contact Center Systems

Call Transcription Methodology for Contact Center Systems

Nowadays, one of the key areas of research on contact centre systems is their automation. The main element that influences the possibility of automation of contact centre processes is the call transcription methods implemented by automatic speech recognition (ASR) systems. Such systems enable develo...

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Bibliographic Details
Main Authors: Miroslaw Plaza, Lukasz Pawlik, Stanislaw Deniziak
Format: Article
Language:English
Published: IEEE 2021-01-01
Series:IEEE Access
Subjects:
Automatic speech recognition
call centre
contact centre
transcription
word error rate
Online Access:https://ieeexplore.ieee.org/document/9508438/

Internet

https://ieeexplore.ieee.org/document/9508438/

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