DO YOU UNDERSTAND? CONTRIBUTIONS OF THE SPEECH-IN-INTERACTION STUDIES TO CALL CENTERS

DO YOU UNDERSTAND? CONTRIBUTIONS OF THE SPEECH-IN-INTERACTION STUDIES TO CALL CENTERS

Reviewed book: OSTERMANN, A.C.; OLIVEIRA, M. do C. (Orgs.) Você está entendendo? Contribuições dos estudos de fala-em-interação para a prática do teleatendimento.  Campinas: Mercado de Letras, 2015.  116p.

Bibliographic Details
Main Authors: Cristiane Maria Schnack, Daiane Baldasso Böhm
Format: Article
Language:Portuguese
Published: Universidade Federal Fluminense 2016-07-01
Series:Gragoatá
Subjects:
Resenha
Online Access:http://www.gragoata.uff.br/index.php/gragoata/article/view/683
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spelling doaj-8e687b0ddd224c4db1f6b677ddba44bc2020-11-25T01:03:33ZporUniversidade Federal FluminenseGragoatá1413-90732358-41142016-07-012140524DO YOU UNDERSTAND? CONTRIBUTIONS OF THE SPEECH-IN-INTERACTION STUDIES TO CALL CENTERSCristiane Maria Schnack0Daiane Baldasso Böhm1UNISINOSUNISINOSReviewed book: OSTERMANN, A.C.; OLIVEIRA, M. do C. (Orgs.) Você está entendendo? Contribuições dos estudos de fala-em-interação para a prática do teleatendimento.  Campinas: Mercado de Letras, 2015.  116p.http://www.gragoata.uff.br/index.php/gragoata/article/view/683Resenha
collection DOAJ
language Portuguese
format Article
sources DOAJ
author Cristiane Maria Schnack
Daiane Baldasso Böhm
spellingShingle Cristiane Maria Schnack
Daiane Baldasso Böhm
DO YOU UNDERSTAND? CONTRIBUTIONS OF THE SPEECH-IN-INTERACTION STUDIES TO CALL CENTERS
Gragoatá
Resenha
author_facet Cristiane Maria Schnack
Daiane Baldasso Böhm
author_sort Cristiane Maria Schnack
title DO YOU UNDERSTAND? CONTRIBUTIONS OF THE SPEECH-IN-INTERACTION STUDIES TO CALL CENTERS
title_short DO YOU UNDERSTAND? CONTRIBUTIONS OF THE SPEECH-IN-INTERACTION STUDIES TO CALL CENTERS
title_full DO YOU UNDERSTAND? CONTRIBUTIONS OF THE SPEECH-IN-INTERACTION STUDIES TO CALL CENTERS
title_fullStr DO YOU UNDERSTAND? CONTRIBUTIONS OF THE SPEECH-IN-INTERACTION STUDIES TO CALL CENTERS
title_full_unstemmed DO YOU UNDERSTAND? CONTRIBUTIONS OF THE SPEECH-IN-INTERACTION STUDIES TO CALL CENTERS
title_sort do you understand? contributions of the speech-in-interaction studies to call centers
publisher Universidade Federal Fluminense
series Gragoatá
issn 1413-9073
2358-4114
publishDate 2016-07-01
description Reviewed book: OSTERMANN, A.C.; OLIVEIRA, M. do C. (Orgs.) Você está entendendo? Contribuições dos estudos de fala-em-interação para a prática do teleatendimento.  Campinas: Mercado de Letras, 2015.  116p.
topic Resenha
url http://www.gragoata.uff.br/index.php/gragoata/article/view/683
work_keys_str_mv AT cristianemariaschnack doyouunderstandcontributionsofthespeechininteractionstudiestocallcenters
AT daianebaldassobohm doyouunderstandcontributionsofthespeechininteractionstudiestocallcenters
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