Quantifying quality management system performance in order to improve business performance
This study investigates current methods of measuring quality management system (QMS) performance. It introduces a methodology to quantify QMS performance in order to provide a reference point for improved QMS performance and, in turn, the business’s performance. By introducing metadata into historic...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Stellenbosch University
2014-08-01
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| Series: | South African Journal of Industrial Engineering |
| Subjects: | |
| Online Access: | http://sajie.journals.ac.za/pub/article/view/714 |