Restaurant customer satisfaction and return patronage in a Bloemfontein shopping mall
Purpose: Restaurants form one of the core components of a mall's retail offering and its tenant mix. In order to successfully manage the tenant mix, research suggests that mall management continuously monitor their tenants' performance through customer satisfaction and return patronage...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2011-12-01
|
| Series: | Acta Commercii |
| Online Access: | https://actacommercii.co.za/index.php/acta/article/view/157 |