Customer Service Multichannel Model in a Health Care Service Provider: A Discrete Simulation Case Study

Customer Service Multichannel Model in a Health Care Service Provider: A Discrete Simulation Case Study

This paper evaluates the real capacity of the customer service system in a Health Care Service Provider (HCSP) in which users request a service using a multi-channel M/M/n queueing system with Poisson arrivals and exponential times. The assistance process shows that an individual who wants to reques...

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Bibliographic Details
Main Authors: Jorge Aníbal Restrepo-Morales, Emerson Andrés Giraldo Betancur, Juan Gabriel Vanegas López
Format: Article
Language:English
Published: Universidad Nacional de Colombia 2019-04-01
Series:Innovar: Revista de Ciencias Administrativas y Sociales
Subjects:
Discrete simulation
operations research
customer service
optimization techniques
empirical analysis
Online Access:https://revistas.unal.edu.co/index.php/innovar/article/view/77934

Internet

https://revistas.unal.edu.co/index.php/innovar/article/view/77934

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