THE RESEARCH OF RELATION BETWEEN KEY PERFORMANCE INDICATORS (KPI) IN TELECOMMUNICATION COMPANY
Telecom service providers introduce system of KPI to evaluate its success. However it is necessary to establish interrelation between the purposes and indicators of different levels for understanding of influence of tactical indicators separated departments on strategic results. The purpose of the r...
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| Format: | Article |
| Language: | English |
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Science and Innovation Center Publishing House
2013-06-01
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| Series: | Sovremennye Issledovaniâ Socialʹnyh Problem |
| Summary: | Telecom service providers introduce system of KPI to evaluate its success. However it is necessary to establish interrelation between the purposes and indicators of different levels for understanding of influence of tactical indicators separated departments on strategic results. The purpose of the research was to develop function which defined value local results of departments in terms of making progress toward strategic goals. Key performance indicator (KPI) for Telecom for this study were developed in Business Metrics Framework (BMF). BMF is produced by the TeleManagement Forum (global, non-profit industry association, for service providers and their suppliers in the telecommunications and entertainment industries). In the empirical part of the study the main issue was finding relation between strategically KPI (Revenue & Margin in BMF) and local KPI (Operational Efficience in BMF). In addition, task was to resolved problem with nonlinear relation of some KPI. The final result of this thesis was method of calculation telecommunication company’s Revenue and Margin indicators. |
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| ISSN: | 2077-1770 2218-7405 |