SERVICES QUALITY AND IMAGES: SATISFACTION AND LOYALTY OF STUDENTS FACE TO FACE TUTORIAL SERVICES

SERVICES QUALITY AND IMAGES: SATISFACTION AND LOYALTY OF STUDENTS FACE TO FACE TUTORIAL SERVICES

<em>Purpose of the study is to describe service quality, image, satisfaction and loyalty, and its direct and indirect influence. Using descriptive quantitative method with the descriptive and explanatory survey. The sample is 205 students. The type of primary data used and data analysis techni...

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Bibliographic Details
Main Author: Yusuf Yusuf
Format: Article
Language:English
Published: Asosiasi Fakultas Ekonomi & Bisnis Indonesia (AFEBI) 2019-06-01
Series:AFEBI Management and Business Review
Subjects:
face-to-face tutorial
image
student satisfaction
service quality
student loyalty
Online Access:http://journal.afebi.org/index.php/ambr/article/view/229

Internet

http://journal.afebi.org/index.php/ambr/article/view/229

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