Determinants of Automated Teller Machine Usage in Lagos State, Nigeria

Determinants of Automated Teller Machine Usage in Lagos State, Nigeria

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Research has shown that ATMs provide an extremely useful service to customers but the machine is characterized by several service quality inadequacies, and at times it can be very frustrating to use. Consequently, this study investigated socio-demographic factors and service quality dimensions as de...

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Bibliographic Details
Main Authors: Ighomereho Salome, Ladipo Patrick, Dixon-Ogbechi Bolajoko
Format: Article
Language:English
Published: Sciendo 2018-12-01
Series:Acta Universitatis Sapientiae: Economics and Business
Subjects:
automated teller machine
socio-demography
service quality
usage
self-service
m19
m39
Online Access:https://doi.org/10.1515/eb-2018-0005

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