Study on the most appropriate scale for use in questionnaires: an experiment with Kano’s model
<em>This paper presents a comparative study of three questionnaires of different levels. The objective of this paper is to determine which questionnaire is most adequate for measuring service quality at a university library in the municipality of Campos dos Goytacazes. The data collection...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Essentia Editora IFFluminense
2011-04-01
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| Series: | Vértices |
| Subjects: | |
| Online Access: | http://essentiaeditora.iff.edu.br/index.php/vertices/article/view/1222 |