Addressing the Relationship Between Emotion Management and Social Capital: An Analysis of Federal Employees
Emotion management describes the ability of an employee to regulate the outward manifestation of emotions during personal interactions. Prior studies examining emotions in organizations have often emphasized the production of emotional labor during service delivery transactions with clients. Such a...
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| Format: | Article |
| Language: | English |
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Midwest Public Affairs Conference
2020-04-01
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| Series: | Journal of Public and Nonprofit Affairs |
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| Online Access: | http://jpna.org/index.php/jpna/article/view/289 |