Psychiatric outpatients flow and waiting time improvement using PDSA and RCA techniques
Objective (s): Waits and delays are symptoms of disrupted patient flow that has a negative effect on patient satisfaction, staff retention and referrals. This research aimed to study on psychiatric outpatients’ flow of a medical center in Tehran (name withheld) and their waiting time improvement in...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
| Published: |
Iranian Institute for Health Sciences Research
2016-08-01
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| Series: | Payesh |
| Subjects: | |
| Online Access: | http://payeshjournal.ir/article-1-161-en.html |