Modelling for evaluations of call center for public traffic and transport systems
This paper is dealing with functional organization of a call center based on human operator work. Due to significant fluctuations of user demands during the day and from day to day, the determination of required number of agents appears as actual giving the opportunities for efficient management. T...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2011-03-01
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| Series: | Technological and Economic Development of Economy |
| Subjects: | |
| Online Access: | https://www.mla.vgtu.lt/index.php/TEDE/article/view/5305 |